Terms Of Use

    This page sets out the terms of use of our website suntorybeverageandfood-europe.com (our site), whether as a guest or a registered user.

    Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

    1. INFORMATION ABOUT US

      Suntory Beverage & Food Europe is the European regional division of Suntory Beverage & Food Limited and part of Suntory Group.

      The site suntorybeverageandfood-europe.com is operated by Lucozade Ribena Suntory Limited, a company incorporated under the laws of England, whose registered office is situated at 2 Longwalk Road, Stockley Park, Uxbridge UB11 1BA, United Kingdom, registration number 8603549. Lucozade Ribena Suntory Limited is part of Suntory Beverage & Food Europe.

      All companies of Suntory Beverage & Food Limited in Europe will be referred as “SBFE”.

    2. ACCESSING OUR SITE

      Access to the suntorybeverageandfood-europe.com site is permitted on a temporary basis, and SBFE reserves the right to withdraw or amend the service provided on our site without notice (see below). SBFE will not be liable if for any reason our site is unavailable at any time or for any period.

      From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. SBFE has the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

    3. INTELLECTUAL PROPERTY RIGHTS

      All intellectual property rights displayed in this site are owned or licensed to Lucozade Ribena Suntory Limited and /or Schweppes International Limited, both part of SBFE.

      By using our site you acknowledge that SBFE is the owner and/or the licensee of all intellectual property rights on our site, and on the material published on it. Those works are protected by copyright laws, trade mark laws, (registered) design laws and treaties around the world. All such rights are reserved.

      You may print off one copy and may download extracts of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

      You may not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you may not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

      You may not use any part of the materials on our site for commercial purposes without obtaining a prior written licence or consent to do so from SBFE.

      If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    4. RELIANCE ON INFORMATION POSTED

      Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. SBFE E therefore disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

    5. OUR SITE CHANGES REGULARLY

      We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and SBFE is under no obligation to update such material.

    6. OUR LIABILITY

      The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, the other members of our group of companies and third parties connected to us hereby expressly exclude:

      a

      All conditions, warranties and other terms which might otherwise be implied by statute or by any applicable law.

      b

      Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

      c

      loss of income or revenue;

      d

      loss of business;

      e

      loss of profits or contracts;

      f

      loss of anticipated savings;

      g

      loss of data;

      h

      loss of goodwill;

      i

      wasted management or office time;

      j

      any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect any other liability which cannot be excluded or limited under applicable law.

    7. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

      By using our site, you consent to SBFE processing information about you and you warrant that all data provided by you is accurate.

    8. UPLOADING MATERIAL TO OUR SITE

      Any material you upload to our site will be considered non-confidential and non-proprietary, and SBFE has the right to use, copy, distribute and disclose to third parties any such material for any purpose. SBFE also has the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.SBFE will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

      We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with our terms and conditions.

    9. VIRUSES, HACKING AND OTHER OFFENCES

      You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is hosted or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

      By breaching this provision, you may be committing a criminal offence under the relevant applicable laws. SBFE E will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

      SBFE will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

    10. JURISDICTION AND APPLICABLE LAW

      The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

    11. VARIATION

      SBFE may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take note of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

    12. YOUR CONCERNS

      If you have any concerns about material which appears on our site, please contact us via the contact us page.Thank you for visiting our website.

    INTRODUCTION

    We know that you care about your personal data and how it is used, and we want you to trust that SBFE uses your personal data carefully.

    Please read this privacy notice carefully as it sets out how and why we collect, store, use and share personal data and your rights in relation to your personal data including details of how to contact us and supervisory authorities if you have a complaint.

    1. WHO ARE WE AND HOW TO CONTACT US

      Orangina Schweppes Holdings BV (“OSH”) is the Controller of your personal data. OSH is part of Suntory Beverage & Food Europe ("SBFE"), which is the European regional division of Suntory Beverage & Food (“SBF”) Limited and part of the Suntory Group. 

      Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. When you click on the link to access any SBFE Affiliates websites, OSH may also share your personal data with that SBFE Affiliates, which is responsible for the SBFE business in the country your interactions with this website relate to. When this happens, the relevant SBFE Affiliate is the Controller of your personal data: 


      (i)    In France the legal entity controlling your personal data is:
              -    Orangina Schweppes France SAS
                   40-52 boulevard du Parc, 92200 Neuilly sur Seine, France.

      (ii)    In Great Britain and the Republic of Ireland this is: 
              -    Great Britain: Lucozade Ribena Suntory Limited 
                    2 Longwalk Road, Stockley Park, Uxbridge UB11 1BA, United Kingdom.
              -    Republic of Ireland: Lucozade Ribena Suntory Ireland Limited
                   7th Floor, Chase Building, Carmanhall Road, Sandyford,Dublin, D18 Y3X2, Ireland.

      (iii)    In Spain the legal entity is: 
                -    Spain: Schweppes SA 
                     Calle Mahonia 2, 28043, Madrid, Spain.
                -    Portugal: Schweppes Portugal Unipessoal Limited for Portugal Quinta da Fonte, R. Malhões nº 5, Ed. Q56,
                     Piso 2,Lisbon, Portugal.
        
      (iv)    In EECM-Benelux the legal entities are: 
                -    The Netherlands: Orangina Schweppes Holdings BV and Schweppes International Limited
                     H.J.E. Wenckebachweg 123, 1096 AM Amsterdam, The Netherlands. 
                -    Poland: Orangina Schweppes Polska Sp.z o.o. 
                     Racing Avenue 6, 02-685 Warsaw, Poland.
                -    Belgium: Schweppes Suntory Benelux NV/SA in Belgium
                      Rue du Cerf 127, 1332 Rixensart, Belgium.

      Where we refer to SBFE in this privacy statement we are referring to OSH in the first instance (as administrator of the website on behalf of all SBFE Affiliates s) and the SBFE group entities in the instances your personal data is shared with them.

      SBFE and its Affiliates s (also referred in this notice as ‘’SBFE, ‘’we’’ or ‘’us’’) take privacy very seriously and are committed to ensure that you are informed about the manner in which we collect, use and share your personal data. 

    2. DEFINITIONS

      “Affiliate” means, with respect to a party, an entity that (directly or indirectly) controls, is controlled by or is under common control with, such party, where control refers to the power to direct or cause the direction of the management policies of another entity, whether through ownership of voting securities, by contract or otherwise;

      “Controller” means the entity which, alone or jointly with others, decides how and why to use your personal data;

      “Data Protection Laws” means all applicable laws and regulations relating to the processing of personal data and privacy including, not limited to, the Data Protection Act 2018; the UK General Data Protection Regulation; the EU General Data Protection Regulation; the Privacy and Electronic Communications (EC Directive) Regulations 2003; and the Data Protection (Charges and Information) Regulations 2018;

      “Personal Data” means any information about an identified or identifiable individual

      “Processing” or “Process” means any operation or set of operations which is performed by or on behalf of Supplier as part of the Services upon Personal Data or other SBFE entity Data, whether or not by automatic means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction;

      “Processor” means the entity which Processes Personal Data on behalf of the Controller.

    3. SCOPE OF THIS PRIVACY STATEMENT

      This privacy notice sets out the conditions under which SBFE will process your personal data:
              1.When you visit this website (https://suntorybeverageandfood-europe.com),
              2. When you interact with our social media platforms LinkedIn, Facebook, Twitter, etc,
              3. When you contact us on through our website, by email or by phone call,
              4. When you apply for a job through the global careers site in our website,
              5. When you visit us in any of our physical locations (offices, factories, warehouses, etc),
              6. When you are our customer,
              7. When you are a prospective customer,
              8. When you provide goods or services to us and we need to process your personal data in order to enter into an agreement or contract with you and manage that agreement or contract (Supplier).

    4. HOW AND WHY WE PROCESS YOUR PERSONAL DATA

      We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
             (i)    to comply with a legal or regulatory obligation for example to respond to data subject access request under Article 15 of the EU GDPR.
            (ii)    where it is in our legitimate interest or that of a third party such as insert relevant example. We will always make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our/ a third party’s legitimate interest.
            (iii)    Performance of a contract to which you are a party or to take steps at your request before entering into such a contract; and
            (iv)    Consent, you can withdraw your consent at any time by submitting a request through our Contact Us form or by following the opt-out links on any marketing communications sent to you] or by contacting us at GDPR.info@suntory.com.

      We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at GDPR.info@suntory.com  

      If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

      The table below explains the ways in which we use your personal data and the legal basis which is used. 

      When we process your data Purpose of processing Type of personal data Legal basis
      When you interact with our social media platforms We can use this content in our accounts and your public profile in social media, for marketing campaigns and to generally promote our products and services. We can also process your feedback received in social media in order to improve our products and services. 

      1. Personal identifiers: first name, family name, email address, phone number.

       2. Any information that may be considered personal data and that you choose to share with us through our internet social media accounts.

      Our legitimate interest to promote our company’s social media platforms and to improve our services and products. 
       When you contact us on our different communication channels (web contact form, email or phone call) To manage, track and respond your inquiries and questions, receive your comments and feedback, including general complaints, and/or fulfil your requests

      1. Personal identifiers: first name, family name, email address, postal address, phone number, date of birth.

      2. The reason for your contact and any additional information that may be considered personal data and that you choose to share with us through our web forms, phone call, postal mail, or on our internet social media accounts.

      Our legitimate interest to respond to your communications, provide a good service and resolve general complaints
      When you make a data protection request or complaint To manage, process, track and respond to your data protection requests and/or complaints.
      1. Country, category of data subject -employee, consumer, etc-, request type, full name, email, employee ID (if applicable).
      2. Request details: any information you want to share with us related to your request and that could be relevant for us when processing your request.
      To comply with our legal obligation under Article 15 of the EU GDPR and, in the UK, our legal obligation to investigate and respond to Data Protection complaints under Data Protection Act 2018
       
      When we comply with our legal obligations


      To comply when this is required by legal proceedings or public authorities, and we reasonably believe that disclosing your personal data is strictly necessary to comply with those obligations.

      Any personal data held to comply with the nature of the legal obligation, to exercise or defence in legal claims, to monitor access to our offices, for quality, safety and health in our establishments, to comply with whistleblowing regulation, etc. 

      To comply with a legal obligation imposed by domestic law such as a court order requiring the disclosure of personal data
      When we need to protect our interests To lawfully enforce our terms and conditions, protect our operations or those of any of our Affiliate’s, protect our rights, privacy, safety, or property, and/or that of our Affiliates s, and allow us to pursue available legal remedies or limit the damages that we may sustain.. All personal data held that may be relevant to a legal matter or business interest.  Our Legitimate interest to protect our business, interests and rights, for example where we make a claim to recover monies owed to us.
      Personal data that we collect or generate about you: Purpose Type of personal data Legal basis
      When you visit our website - Use of cookies** To enable our website to function properly and measure your engagement with the website and provide you with content adapted to your interests. Please refer to our Cookie Policy (link) for full details Please refer to our Cookie Policy for full details
      When we manage our website For the correct administration, changes or restructuration of this website, to diagnose server problems, to prevent any potential disruptions or cyberattacks on our systems and networks and to update our security solutions. IP address, device type, software, etc Our legitimate interest to ensure our website functions correctly to promote our business
      When you visit our physical locations (offices, factories, warehouses, etc) To ensure and preserve the rights and physical integrity of our employees; for product quality assurance; for the assessment of the effectiveness of business operations; for environment, health and safety compliance; and for the prevention and detection of crime. CCTV images and sound Our legitimate interests to promote safety and security of our premises and support quality assurance. Also our legal obligation to comply with health & safety regulatory requirements.
      When we send you marketing communications To promote our products, services and relevant offers to you. Your identity, contact, communication and usage information, Legitimate interests, to grow our business through marketing.
      Consent when you have specifically requested marketing information through our website form.

       

      **We will always ask for your consent before placing and using non-essential cookies to track your behaviour and collect information about you. You can use the ‘Manage Cookies’ (Section 8 of the Cookie Policy on this website to change your preferences or revoke consent for cookies at any time. 
            For more information on how we use cookies, please see our Cookies Policy.

      Job applicants

      When you click in the Global Career link in our website to apply for a job, you will be redirected to the Suntory Holdings Limited website, and therefore your interactions will be governed by the terms displayed in the referred site. When you apply to a job position in any SBFE Affiliates, you will be provided with the SBFE Privacy Notice relevant for the processing of your personal data in that country or territory. 

      We may use your personal data to form a view on what we think you may want or need, or what may be of interest. This is how we decide which products, services and offers may be relevant for you (we call this marketing).  You will receive marketing communications from us if you have requested marketing communications by completing and submitting the contact form in our website or have engaged in negotiations with us for/purchased products from us and you have not opted out of receiving marketing communications. You can ask us to stop sending you marketing communications at any time by clicking the unsubscribe link in the email received or by exercising your right to object in our contact web form . 

      Children’s personal data

      We take children’s privacy seriously therefore we do not knowingly process children’s personal data.

      In accordance with best practice and international standards, we do not directly market our products or services to children aged under 16, and we do not show images of children under 16 in marketing communications.

      If you become aware that a child under the age of 16, or such other age as may be required by local law, has provided us with personal information without parental consent or in a manner not permitted by applicable law, please contact our Data Protection Officer at GDPR.info@suntory.com 

      Once we become aware of this, we will take steps to delete the child's personal information as required by applicable law.

      In any case, whenever we process your Personal Data, we make sure that this is carried out in compliance with applicable laws and regulations.

      We ensure that the Personal Data is only accessed by SBFE employees that have a need to do so for the purposes described in this Privacy Policy and according to our SBFE Access Control Policy. 

    5. HOW WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES

      SBFE only shares your personal data in the cases and for the purposes listed and described below:

      (i)    As a global business, we may share your Personal Data within the Suntory Group, its subsidiaries and Affiliates s when this is required to achieve any of the purposes described above. When we do this, we ensure that the processing of your data by the Affiliates s will be carried out under the conditions described in this Privacy Statement.

      (ii)    We may also share your Personal Data with third parties service providers outside of the group to operate and maintain our services (see table in Section 4). These third-parties service providers act as our processors for the following purposes. Rest assured that when engaging these third parties, appropriate contractual agreements (Data Processing Agreements) compliant with the GDPR requirements are put in place between us and the third-party provider:
             1) With our business partners (for example, this could include our partners from whom you or your company or your organisation purchased our Products. Personal Data will only be transferred to a business partner who is contractually obliged to comply with SBFE data protection standards and the applicable data protection legislation);

            2) With third partyagents and contractors for the purposes of providing services to us (for example, the SBFE’s accountants, professional advisors, IT and communications providers and debt collectors). These third parties will be subject to SBFE data protection standards, internal policies and procedures when processing your personal data, they will only use your Personal Data as described in this Privacy Policy and as expressly instructed by SBFE
      For a full list of the third parties currently acting as Processors please click here: Processors Table

      (iii)    If we are legally required to disclose your personal data, for example, to comply with any legal obligation (including, without limitation, in order to comply with tax reporting requirements and disclosures to regulators), or to establish, exercise or defend legal rights; 

      (iv)    If we sell our business or assets, your personal data will be used by us or shared with Suntory Group for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets, subsidiaries or business units. In such transactions, your personal data generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise).

      (v)    If we are acquired by a third party, your personal data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such personal data will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties. 

      5.1    International data transfers

      SBFE is part of the Suntory Group, a global company with operations, customers, and partners spread all around the world. 


      To achieve the purposes described in this privacy notice, we may transfer some of your Personal Data to third parties across international borders. As a result, your Personal Data may be transferred to locations outside of your country.


      If your data is transferred to a country or territory located outside the EEA or the UK and therefore not protected by GDPR, we will ensure that your personal data is transferred and processed with the same level of protection as it is the case when processed in the UK and the EEA. This will be done in one of the following ways:


      1- The country that we send the data to is approved by the European Commission or UK Secretary of State as offering an adequate level of protection for Personal Data;


      2- The recipient of your data in the foreign country might have signed up to a contract which included “standard contractual clauses” (SSCs), approved by the European Commission or UK Secretary of State, obliging them to protect your Personal Data with certain minimum standards; 


      3- By confirming that the recipient of your personal data is located in the United States of America and that it is self-certified under the US Department of Commerce’s ‘EU-U.S. Data Privacy Framework (DPF),’ program for international transfers to entities located in the United States https://www.dataprivacyframework.gov/list.


      4- In other circumstances, EU member state law may permit us to otherwise transfer your Personal Data outside the EEA or UK in certain specific situations.

      You can obtain more details of the protection given to your Personal Data when it is transferred outside the EEA and the United Kingdom (including a copy of the standard data protection clauses which we have entered into with the recipients of your Personal Data) by contacting us at GDPR.info@suntory.com. 

    6. HOW WE SECURE YOUR PERSONAL DATA

      SBFE takes all necessary technical and organisational measures to protect the confidentiality, security, and ensure the availability of your Personal Data collected via our digital media. These efforts include but are not necessarily limited to:

      (i)    Technical measures: We have controls in place to maintain the security of our information and information systems. Files containing personal data are protected with different safeguards according to the sensitivity of the relevant information. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where Personal Data is gathered, processed or stored is also limited to authorised employees.

      (ii)    Organizational measures: As a condition of employment, our employees are required to follow internal policies and procedures, and all applicable data protection laws and regulations. Access to sensitive Personal Data is limited to those employees who need it to perform their roles. Unauthorised use or disclosure of confidential SBFE entity information by one of our employees is prohibited and may result in disciplinary measures.
      When you contact one of our employees about your file, you may be asked for some Personal Data. This type of safeguard is designed to ensure that only you, or someone authorised by you, has access to your file.

      (iii)    Contractual measures: All data processors we engage with are subject to an exhaustive selection process and bind to SBFE data protection contractual clauses to ensure the processing of your personal data remains within our standards of GDPR compliance. Data processors on behalf of SBFE are also contractually obliged to ensure that any sub-processors engaged in the processing will perform its duties within the same required data protection standards.

    7. HOW LONG WE KEEP YOUR PERSONAL DATA


      By rule, we will keep your data accurate and up to date for as long as we need it for the purposes described in this Privacy Statement. If the processing of your personal data is no longer necessary for any purpose, it will be either irreversibly anonymized (and the anonymized data may be retained), or securely erased.
      Exception to this rule is when it is necessary to comply with our legal and regulatory obligations, resolve disputes and enforce our agreements imposing that SBFE must keep your personal data for a longer period after the purpose of the processing was accomplished.

      Data type Retention period
      Customers As a general rule we will keep your personal data for 5 years from the date of the customer contact. We may however be required to keep your personal data for longer in case of a legal claim.
      Suppliers We will retain your personal data in our systems for as long as our contractual relationship lasts. We may however keep your personal data for longer for tax, legal or regulatory purposes.
      All website visitors Please see our cookie notice for details of how long personal data is retained when you visit our website.
      Office and all sites visitors (CCTV) We keep the CCTV footage for 30 days, unless there is a an internal or police investigation taking place and the footage must be retained until the investigation is closed.
      Consumers Consumer inquiries data is retained for 5 years from the inquiry date and deleted or anonymized afterwards. We may however be required to keep your personal data for longer in case of a legal claim.
    8. YOUR RIGHTS REGARDING THE PROCESSING OF YOUR PERSONAL DATA AND HOW YOU CAN EXERCISE THEM

      In all cases described in Section 4 in which we collect, use or store your Personal Data, you have the following rights, and, in most cases, you can exercise them free of charge.

      These rights include:

      1- Right of access: the right to request the confirmation whether your Personal Data is being processed by any SBFE Affiliates or not, and to access that personal data;

      2- Right to withdraw consent: when the processing of your personal data is legally based on your consent, you have the right to withdraw your consent at any time, without prejudice to the to the validity of the processing prior to the withdrawal. Please note, however, that we may still be entitled to process your Personal Data if we have another lawful basis for doing so. For example, we may retain Personal Data if we need to comply with a legal obligation. You always have the option not to share any of your Personal Data with us. If you choose this option, you may be limited in the activities and features we can provide you.

      3- Right to rectification: the right to request the rectification of your Personal Data if it is inaccurate, outdated or incomplete.


      4- Right to erasure: the right to request that we erase your Personal Data if: (i) your Personal Data is no longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent, (iii) you objected to the data processing, (iv) the Personal Data processing is unlawful, (v) the Personal Data must be erased to comply with a legal obligation applicable to SBFE. 

      Please note that there may be circumstances where you ask us to erase your Personal Data, but we are legally obliged or entitled to retain it, in which case we will notify you of this and the reasons why.

      5- Right to object: this enables you to object to the processing of your personal data where we are relying on legitimate interest(s) and you object to processing on this ground as you feel the processing impacts your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the absolute right to object where we are processing your personal data for direct marketing purposes.

      6- Right to restrict: the right to temporarily restrict the processing of your personal data carried out by SBFE and any of its  Affiliates s: (i) in the event the accuracy of your Personal Data is contested to allow SBFE to check such accuracy, (ii) if you wish to restrict your Personal Data rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish SBFE to keep your Personal Data because you need it for your defence in the context of legal claims (iv) if you have objected to the processing but SBFE conducts verification to check whether it has legitimate grounds for such processing which may override your own rights. 

      8- Right to data portability: in some circumstances, the right to receive some Personal Data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to Personal Data which you have provided directly to SBFE.

      9- Right to complain: please see the “Questions and Concerns” section below”

      You can ask us to stop sending you marketing communications at any time by clicking the unsubscribe link in the email received or by exercising your right to object in our contact web form .
      You can exercise any of your above rights by completing this web form. 

      As soon as you submit this form our Data Protection Team will contact you and start working on your request. You will be able to access your request and the related conversation exchange in the Privacy  Portal for the duration of your request and up to 30 days after its closure,
      When logging into the Privacy Portal you can select to be remembered by the system for 60 days so that you don’t have to log in every time you access the Portal. 

      Before we can process your request, we may need information from you to help us confirm your identity. This is a security measure to ensure that rights are being exercised by the correct person and to ensure that personal data is not disclosed to, erased by or altered by any person who has no right to do so.

    9. QUESTIONS AND CONCERNS

      There may be times when we don’t get it right, and, if so, we want you to let us know. We take complaints very seriously and aim to learn from them to improve our standards of service and data protection controls.

      You can contact us to make a complaint using our web form. 

      We will acknowledge your complaint within 30 days of receiving it.

      We may ask for information to check your identity and if someone is making a complaint on your behalf we will also need to check that the person making the complaint is allowed to do so. If we are unable to identify you / verify the authority of the person making the complaint, we may not be able deal with it. 

      We will consider your complaint without undue delay and keep you/your authorised representative updated at appropriate intervals on the progress of our investigation.

      We may need to ask you for further information or documents. If so, we will ask you to provide the information within a specific period of time so that we can respond to your complaint within a reasonable time frame.

      We are usually able to answer privacy questions or concerns promptly and effectively. If you are not satisfied with the response you receive, you can contact your relevant Data Protection Authority in your country.
      If you are resident of the EU, you can also contact the Autoriteit Persoonsgegevens in the Netherlands, which is our lead supervisory authority for all our business in the EU.

      Contact details of the Supervisory Authorities relevant to SBFE:

      (i)    Belgium Autorité de la protection des données / Gegevensbeschermingsautoriteit (APD-GBA): www.autoriteprotectiondonnees.be / www.gegevensbeschermingsautoriteit.be 
      (ii)    Ireland Data Protection Commission: www.dataprotection.ie 
      (iii)   France Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr 
      (iv)   Netherlands Autoriteit Persoonsgegevens: www.autoriteitpersoonsgegevens.nl   
      (v)    Poland Urząd Ochrony Danych Osobowych (Personal Data Protection Office): www.uodo.gov.pl 
      (vi)   Portugal Comissão Nacional de Proteção de Dados (CNPD): www.cnpd.pt 
      (vii)  Spain Agencia Española de Protección de Datos (AEPD): www.aepd.es  
      (viii) United Kingdom Information Commissioner's Office (ICO): www.ico.org.uk 
      (ix)   Luxembourg CNPD: https://cnpd.public.lu/en.html 

    10. PRIVACY STATEMENT UPDATES

      If you have any further questions or concerns about this Privacy Statement, please contact our Data Protection Officer using the following email address: GDPR.Info@suntory.com

      We will update this Privacy Statement when necessary to reflect customer feedback, system updates, and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this document. If the changes are significant, we will provide a more detailed notice (including, for certain services, email notification of Privacy Statement changes). We will also keep prior versions of this notice in an archive for your review.

      This Privacy Statement was last updated on 01 August 2026.

    Modern Slavery Statement

      CURRENT STATEMENT

      Click here  for our modern slavery statement.

      ARCHIVE

      Modern Slavery Statement (for the financial year ending 31 December 2016)

      Modern Slavery Statement (for the financial year ending 31 December 2017)

      Modern Slavery Statement (for the financial year ending 31 December 2018)

      Modern Slavery Statement (for the financial year ending 31 December 2019)

      Modern Slavery Statement (for the financial year ending 31 December 2020)

      Modern Slavery Statement (for the financial year ending 31 December 2021)

      Modern Slavery Statement (for the financial year ending 31 December 2022)

      Modern Slavery Statement (for the financial year ending 31 December 2023)

      Modern Slavery Statement (for the financial year ending 31 December 2024)

      Modern Slavery Statement (for the financial year ending 31 December 2025)

      FURTHER READING

      Please follow this link if you’d like to read more about how we, at Suntory, conduct ourselves in the right way.

    Whistleblowing: SBFE ethics and compliance hotline policy and procedure

      At Suntory Beverage and Food Europe (SBFE) we are committed to maintaining the highest level of ethical standards in the conduct of our business affairs, acting fairly, honestly, openly and with integrity in all our business dealings and relationships wherever we operate.

      We expect every individual working at or with SBFE, at any level or grade, wherever located, including all employees, directors and officers, as well as any third party performing services for, on behalf of, or otherwise representing the business interests of SBFE, to maintain these standards and to act in accordance with our SBFE Code of Business Conduct and other related policies.

      At SBFE we have an Ethics and Compliance Hotline Policy which sets out our approach to whistleblowing. The aim of this policy is to:

      -     empower individuals to raise concerns relating to possible misconduct, potential conflicts, or known breaches of company policies and procedures, including, for example, concerns relating to bribery and corruption, competition law breaches, tax evasion, modern slavery, or other human rights issues within the SBFE supply chain, as well as health and safety risks, other breaches of law, threats of harm to the public interest, or other work-related issues;
      -     provide guidance on how to raise concerns; and
      -     confirm that SBFE will deal with any reports or concerns in confidence, and that genuine concerns can be raised without fear of detrimental treatment. SBFE will protect anybody who raises a concern honestly.

      Product quality reports

      If you wish to report any issue with the quality of any of our products, please submit details using the “Contact Us” / “Contact” / “Contacto” form on our website.

      How to report issues

      Reports may be submitted through Safecall, an independently operated Ethics and Compliance Hotline. For the purposes of Spain, this is our SBFE internal information system. This hotline can be used by SBFE employees and others who wish to raise concerns.

      If you would like to make a verbal report, please contact the hotline using the following telephone numbers:

      -     In Europe call 00800 7233 2255
      -     In the UK call 0800 915 1571
      -     In Ireland call 1800 812 740

      You will be asked to provide your consent for the call to be recorded or a transcript taken (this is voluntary).

      If you would like to make a report in writing, please visit the Safecall website. You can pick the language that you wish to use when filing your report here.

      This service is available in all languages of the territories where SBFE operates.

      Individuals are able to raise concerns anonymously, semi-anonymously or can choose to be named.

      Confidentiality

      SBFE will take all reasonable precautions to keep the identity of anybody who makes a report confidential. All personal data shared will be processed in accordance with all applicable data protection legislation.

      Protection

      SBFE aims to encourage openness and will support anyone who raises genuine concerns under the Ethics and Compliance Hotline Policy. Further, it is committed to ensuring that no one suffers detrimental treatment as a result of reporting their suspicions or concerns.

      Download Whistleblowing Policy